The industry standard for ‘Real-Time’ Reception Desk, Front Desk, Up-Desk, Showing Appointments, Agent Messaging, Customer communications, Call-Coordinator, Leads Management, Agent Communications and Call-Centers. Keep your Agents and customers informed with Front Desk Manager. Contact us today for a 30 day free trial.
New:
bms.Agent™ is now available for the iPad. In Safari go to http://www.softwaretreebms.com/agentworkstation . Enter your user name and password.
Listing Manager
• Automatically download and autopopulate listing information, photos and outside agent databases with incremental status and price change updates from your MLS (optional & subject to third party approval).
• Find listings easily by searching for street name (the first couple of letters will do), MLS#, status, street number or ad code.
• Main screen ‘Listing Card’ section provides a summary of basic listing info.
• Display and print a full MLS listing feature sheet or your own optional customized feature sheet.
• Listing reports can be viewed or printed in a matter of seconds based on any one or combination of the following criteria: date range, street, price, agent, status, property type, district, contract dates (list, expiry), price range, office or project.
• Schedule and record other listing activity such as open houses, ads or tours, etc. – this information is displayed in the Client Workstation (unless flagged as excluded) allowing your customers a full picture of the activity on their listing.
Appointments
• Book appointments easily from one screen – the details of the appointment are automatically saved and e-mailed to the listing and showing agents.
• All unconfirmed appointments are displayed in a queue that is automatically updated as each appointment is booked and confirmed.
• A form requesting feedback can be automatically e-mailed to the showing agent when the appointment is confirmed – when reply is received, feedback comments are automatically entered into Front Desk Manager.
• Generate appointment reports based on individual listings, agents, dates and more.
Message Manager
• Effortlessly record messages that are automatically saved and immediately e-mailed to agents and staff – keyword searches locate old messages if names, numbers or dates are forgotten.
• Message details such as the time and date of each message, who took it and when it was e-mailed are automatically tracked by Front Desk Manager.
• Groups of up to 20 can be e-mailed at the same time.
• E-mails can be sent directly to agents’ pagers through an e-mail enabled text paging service and works with multiple e-mail ready paging vendors.
• Message reports can easily be viewed or printed at any time by agents and staff.
Caller Tracking & Leads Management
• Call Log tracks and records who called and when, the source of the call, listing called on, reason for call, call type and the agent the call was forwarded to allowing for effective management of company generated leads and in-bound referrals.
• Call coordinators can assign ‘to-do’ items, schedule and monitor follow up activities.
• Previous callers can be found by searching for names or phone numbers enabling staff to see what they called on before & to whom their call was forwarded.
• Reports can be viewed or printed based on date, caller, agent, source, office or project.
• Seller/buyer/key contacts and vendor databases can be used for proactive direct marketing campaigns to ensure relationships are maintained to help increase repeat business.
Audit Trails
Audit trails of all listing activity and communications are generated automatically and provide date/time stamped, accurate, unbiased, factual information which is an invaluable aid in dispute resolution.
Client Contact
Export data to other contact management forms, word-processing and spreadsheet software applications for additional uses and data manipulation.
WebMaster Site Manager
Automatically upload listing info to your public and private web-site and agent pages.
Reports
Real-Time reports provide essential information about appointments, showings, listing activity, messages, callers and system user activities.
