Front Desk Manager
FDM Features Include:
- The industry standard for Showing Appointments.
- Showing feedback
- Showing Confirmation emails
- Agent Messaging.
- Clients tracking.
- Leads Management.
- Agent Communications.
- Extend Front Desk Manager to your answering service or Call-Center for 24/7 service.
- Keep your Agents and customers informed with Front Desk Manager. Contact us today for a demo.
Imports MLS Listings and Agents
![RETS RETS](http://www.softwaretreeusa.com/wp-content/uploads/2010/10/RETS-2.png)
- Import Listings and Agents from your MLS with permission on a nightly basis.
- Export listing information to your public and private web-sites and agent pages.
Showing Appointments
![appointments appointments](http://www.softwaretreeusa.com/wp-content/uploads/2010/10/appointments-e1490891457345.png)
- Book appointments easily from one screen – the details of the appointment are automatically saved and e-mailed to the listing, showing agents, seller and showing feedback (will resend for 3 days until completed).
- All unconfirmed appointments are displayed in a queue that is automatically updated as each appointment is booked and confirmed.
- A form requesting feedback can be automatically e-mailed to the showing agent when the appointment is confirmed.
- When a reply is received, feedback comments are automatically emailed to the listing agent.
- Generate appointment reports based on individual listings, agents, dates and more.
Messages
![messaging messaging](http://www.softwaretreeusa.com/wp-content/uploads/2010/10/messaging-e1490892022270.png)
- Effortlessly record messages that are automatically saved and immediately e-mailed to agents and staff.
- Keyword searches locate old messages if names, numbers or dates are forgotten.
- Message details such as the time and date of each message, who took it and when it was e-mailed are automatically tracked by FDM
- Groups of up to 20 can be e-mailed at the same time.
- E-mails can be sent directly to agents’ pagers through an e-mail enabled text paging service and works with multiple e-mail ready paging vendors.
- Message reports can easily be viewed or printed at any time by agents and staff.
Listings
![listings listings](http://www.softwaretreeusa.com/wp-content/uploads/2010/10/listings-e1490892073990.png)
- Automatically download and auto-populate listing information, photos and outside agent databases with incremental status and price change updates from your MLS (optional & subject to third party approval).
- Find listings easily by searching for street name, MLS number, status, street number or ad code and more.
- Main screen ‘Listing Card’ section provides a summary of basic listing info.
- Display and print a full MLS listing feature sheet or your own optional customized feature sheet.
- Listing reports can be viewed or printed in a matter of seconds based on any one or combination of the following criteria: date range, street, price, agent, status, property type, district, contract, list and expiry dates, price range, office or project.
- Schedule and record other listing activity such as open houses, ads or tours.
Leads Capture
![leads leads](http://www.softwaretreeusa.com/wp-content/uploads/2010/10/leads-e1490892103455.png)
- Lead calls are entered and emailed to the assigned agent.
- Call coordinators can assign ‘to-do’ items, schedule and monitor follow up activities.
- Previous callers can be found by searching for names or phone numbers enabling staff to see who they called and to whom their call was forwarded.
- Reports can be viewed or printed based on date, caller, agent, source, office or project.
- Seller/buyer/key contacts and vendor databases can be used for proactive direct marketing campaigns to ensure relationships are maintained to help increase repeat business.
Contacts
![agents agents](http://www.softwaretreeusa.com/wp-content/uploads/2010/10/agents-e1490892135331.png)
Export data to other contact management forms, word-processing and spreadsheet software applications for additional uses and data manipulation.
Reports
![reports reports](http://www.softwaretreeusa.com/wp-content/uploads/2010/10/reports-e1490892178744.png)
Real-Time reports provide essential information about:
- Showing appointments
- Showing Feedback
- Showings
- Listing activity
- Messages
- Callers
- System user activities.